Which of the following is NOT typically a goal of financial analysis?

The goal of financial analysis is primarily to assess the financial health and performance of a company in various aspects. Evaluating customer satisfaction falls outside the typical scope of financial analysis, which focuses on quantitative data such as financial statements, revenue trends, cost structures, and profitability.

Financial analysts aim to determine the company’s financial health by analyzing metrics like liquidity, solvency, profitability, and efficiency. They also forecast future revenue and expenses to help with budgeting and financial planning, and identify investment opportunities based on the company’s performance metrics and market conditions.

In contrast, customer satisfaction is more related to marketing and operational aspects of a business, which, while important to overall business success, is not a direct focus of financial analysis. Hence, this distinction underscores why evaluating customer satisfaction is not generally considered a goal of financial analysis.